The information we collect about you
The information we collect and use about you will depend on what services you book through our booking system. This may include collecting your name and address, your email address, your contact address, credit card details, payment and transaction details/history and, where you have the option to comment on our services or products, whatever other information you choose to supply to allow us to provide products and services to you.
We may collect your personal information in relation to your interactions and transactions with us. This includes; making a hotel reservation online; participating in a promotion, or survey; using your number or associated identifiers such as payment cards; registering for services; subscribing to our newsletter. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our third party service providers. We implement a range of measures to protect the security of that personal information.
How we use your information and who we may disclose it to
The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. We use personal information to administer, improve our services and tailor them to your interests. We may also send you marketing material about our services we believe are suited to you and your interests. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list and no further material will be sent to you.
The Company will not disclose your personal information for purposes or to parties other than those outlined above without your consent.
Security of your personal information
Hotel Imperial safeguards the privacy and security of personal data of every visitor and user to our website.
Any personal information that we collect about customers, including email addresses, will be kept in the Company’s database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing membership. The Company will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.
The internet is not a secure environment. If you use the internet to send us any personal information, the Company will not be liable for events arising from unauthorised access to your information.
What are cookeis?
Cookies are text files that we place in your computer’s browser to store your preferences.
Access to and accuracy of your information
You have a right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email.
Links to other websites
We take the privacy of your information seriously and it is vital that you understand how we manage your personal information.